FAQ

Jeni’s provides a range of helpful information and customer services for those interested in our ice cream products, catering options, gift purchases, and general inquiries. For customers looking to purchase our items in person, Jeni’s pints and sauces are widely available in grocery stores throughout the United States. To make the process easier, our Grocery page can be used to search for nearby retailers carrying our products based on your location. This allows customers to quickly find convenient access to their favorite flavors without needing to rely solely on delivery services.

For those choosing home delivery, shipping costs are influenced by both the delivery date and the destination. Pricing may vary depending on the selected arrival day, and shipments to Alaska and Hawaii typically involve higher fees compared to orders within the continental United States. Customers are free to order a small selection or a larger quantity of pints, with shipping costs calculated per delivery rather than per item, ensuring consistency regardless of order size. During checkout, customers can choose their preferred delivery date, although shipments are generally not scheduled over weekends in order to preserve product quality and ensure proper handling. For time-sensitive occasions such as celebrations or gatherings, it is often recommended to schedule delivery one to two days in advance to ensure everything arrives as expected. Certain delivery windows may be limited due to factors such as location, order volume, or holiday schedules.

Regarding returns and order issues, all purchases are considered final. However, customer satisfaction remains a priority, and if an order arrives in an unsatisfactory condition, particularly if the ice cream is not properly frozen upon arrival, a replacement will be provided at no additional charge. Customers experiencing any concerns with their order are encouraged to reach out through customer support channels for assistance and resolution.

Jeni’s also strives to accommodate a variety of dietary needs and preferences. A selection of our products, including ice creams, frozen yogurts, sorbets, and toppings, are made without gluten ingredients, and these options are clearly organized within a dedicated gluten-free section for easier browsing. In addition, we offer a full range of dairy-free flavors for those who avoid dairy products, allowing more customers to enjoy our frozen desserts without compromise. These offerings are designed to make our products more inclusive while maintaining the quality and creativity that define our brand.

For fans of Jeni’s cookbook, there are opportunities to have copies signed during special appearances, including scoop shop events, live demonstrations, book tours, and other public engagements. These occasions provide a chance for customers to meet Jeni in person and receive a personalized signature, making the experience more memorable for fans and readers.

Beyond our products and services, Jeni’s is also recognized as a Certified B Corporation, a certification granted by the nonprofit organization B Lab. This designation reflects our commitment to meeting high standards of social responsibility, environmental stewardship, transparency, and ethical business practices. Since achieving certification in 2014, Jeni’s has been part of a global community of companies dedicated to redefining success in business by balancing profit with positive impact. This includes responsible ingredient sourcing, sustainable production practices, and a continued effort to contribute positively to both communities and the environment.